Refund policy

Refund & Replacement Policy

Your satisfaction and trust are very important to us. Since 2017, we’ve been committed to delivering genuine, high-quality products to our customers, and we’re here to support you every step of the way.

To ensure a smooth and fair resolution in case of any issue, we kindly request you to record a continuous unboxing video when opening your parcel.

Please make sure the video includes:

* The parcel with the address label clearly visible
* The full unboxing process from the outer package to the product
* Clearly showing any damage, defect, or missing items (if any)
* For electronics, please also show basic checks like charging or power-on

This helps us quickly verify and resolve your concern without delays.

Important Points:

* Replacement or refund requests require proper video proof
* Claims should be reported on the same day of delivery
* Without valid video proof, we may not be able to process complaints

We follow this process to ensure fairness, transparency, and protection for all our customers.

If you have any questions or need assistance, our support team is available 24/7 on WhatsApp and Instagram.

Thank you for your continued trust and support—shop with confidence!